Customer Experience (CX)

Speaker & Facilitator

Janis Avila

Helping companies grow and by designing & delivering customer experiences that people love.

20+ years in both Employee & Customer Experience

Working closely with global conference and event producers to deliver top-notch, innovative conferences, exchanges, and events in Customer Experience (CX) and Employee Experience (EX). Enabling rich discussions and sparking ideation by serving as:

  • Conference Chair

  • Speaker

  • Fireside Chat Host

  • Panel Moderator

  • Workshop Facilitator

Customer & Employee Experience

Conferences, Exchanges & Events

Designing The Future Together

Coming Together To Exchange Ideas, Share Knowledge & Innovate

Everyone has the ability to be creative, to reframe problems, and to learn from data-driven insights. My approach at the EX and CX events is to help bring this out in people by using design methods broadly used by the most innovative companies and best corporate cultures:

  • Ensure everyone will feel inspired, included, heard, and a sense of belonging.

  • Make it easy for everyone to understand the reality of how customers are experiencing and perceiving their brand, through use of products, and services throughout the customer journey,

  • Create avenues for people to share their knowledge in rich, fun, and meaningful ways.

  • Leverage design thinking methodology throughout, such as encouraging “yes, and…” during ideation and helping people embrace the investment in research and understanding.

  • Facilitate learning using realistic and relevant case studies, best practices, and lessons learned to provide pathways to success.

There are many aspects to amazing conferences and in-person exchanges. Have you had an experience recently with a CX or EX event you want to share? Message me here to share your experience! I would love to hear from you!

Partnering With The Best….

Let’s Connect!

Exploratory. Commitment-Free. Complimentary.