My Journey
My passion has always been around making businesses more human-centric. By helping companies show more compassion and by designing solutions based on human needs, I believe we can create stronger more successful products and services and ultimately more trusted brands that people love. Drawing from over 20 years of hands-on experience in corporate leadership roles within Employee Experience (EX) and Customer Experience (CX), I’ve worked with companies such as MGM Studios, AMN Healthcare, Union Bank, J.P. Morgan Chase, and Meta Platforms.
Determined to go beyond corporate norms, my approach is to infuse human-centered design into business strategy and bring business strategy into Human Resources. I found the opportunity to do this while serving as VP Employee Relations, and as HR Business Partner Director, and in my Customer Experience roles in Financial Services and Technology.
My commitment to continuous growth led me to incredible executive program experiences at both UCLA Anderson School and Stanford d.school. These executive programs were not just milestones but game-changers that shaped my professional trajectory. These rich hands-on learning experiences also contributed to my successful transition from Human Resources into the line of business where I led Customer Experience strategy for financial services products in lending.
In addition to ongoing learning, I also enjoy sharing my own insights. I’ve been fortunate to have had the opportunity to speak at many events including c-suite roundtables featuring companies like Canva, Starbucks, and Chevron. I’m also a regular presenter at Worldwide Business Research’s (WBR) NextGen Customer Experience Conference and was featured in an interview by Insider Media, Inc. on “The Great Resignation” and Innovation in Human Resources.
As technology becomes a key ally, I've embraced AI to elevate customer and employee experiences. Yet, my belief in the power of in-person connection remains strong. In today's world, people crave more than virtual interactions. They seek the richness of shared human experiences, laughter, learning, belonging, and collaborative ideation. This belief propels my current work at CX and EX conferences and exchanges - creating spaces where people thrive and innovation flourishes.
I’ve recently built upon my career journey with my passion for sailing! Over the last two years, I’ve had the opportunity to return to sailing in the most adventurous way. I’m crewing for one of the America’s Cup class sailboats here in the San Diego Bay. The thrill of being on a 70+ foot racing sailboat and being one of the fastest sailboats on the water, is amazing! We hosted many exciting private team building events over the last couple of years. Our guests enjoyed taking the helm and helping to raise the massive sails using the pedestals, all while enjoying the breeze and beautiful scenery. This has led me to think about bringing CX and EX teams out on the water to experience this adventure!